General Conditions

1.- General Information

The present general terms and conditions (hereinafter "General conditions"), together with special conditions which may be established, regulate the conditions of purchase of products via the web site (hereinafter the "Web site" or the "Web site"), owned by Group Mundovino, S.L., (in later MundoVinum), with C.I.F. B-09554650, registered in the Registro Mercantil de Burgos, Tomo 679 Folio 35, page BU-15432, whose registered office is located in calle Siervas de Jesús, number 11, Burgos.

The use of the services of the Web site, as well as the acquisition of any of the products offered, implies the acceptance of the user, without reservations of any kind, of each and every one of these general conditions. Registration in the Portal and the use of services entails that their data as user will become part of the files of MundoVinum, and your treatment will be as provided in the privacy policy, which the user declares expressly to know and accept.

MundoVinum provides information about products, and offers the possibility of purchase through the Web site. Persons wishing to purchase products must have the status of "Registered user" or "User guest", which are acquired by completing the respective form of registration prior to the purchasing process and following the steps that MundoVinum then communicates via the Web site.

These terms, together with the Legal notice and the privacy policy of the Web site, are the only conditions applicable to the use of the site and the purchase of products through the same and replace any other conditions, except by prior agreement and written between the user and MundoVinum. Therefore the user who accesses the Web site, register and make the purchase of products through the website agree to be bound and is bound by the General conditions, Legal notice and privacy policy as they are worded at the moment access to the Web site.

All users who register to the website must be at least eighteen (18) years.

2.- Information about products

Pictures, graphics or iconographic representations and videos relating to MundoVinum products, as well as commercial names, brands or distinctive signs of any kind contained in the website, are intended to provide the information, however, the user must bear in mind that they have an indicative purpose, and therefore lack of completeness.

MundoVinum reserves the right to decide, at any time, the products offered to the users through the website. Thus, MundoVinum may at any time add new products to those included in the Portal, being understood, except where otherwise provided, that such new products shall be governed by the provisions in the General conditions which are in force at that time.

In addition, MundoVinum reserves the right to cease providing access, at any time and without prior notice, to any of the products offered in the Portal.En case that, by circumstances of force majeure, a product is not available after the purchase, MundoVinum inform the user by e-mail of the voided or, in your case a partial order.

The partial cancellation of the order does not give right to the cancellation of all of the order, without prejudice to the exercise of the right of withdrawal that corresponds to the user in accordance with the provisions of the present general conditions.

3.- Purchase process

To proceed with the purchase of the product, the user registered or invited, which must be greater than eighteen (18) years, select the product that you want to buy and add it to the shopping cart. Once completed the selection of products subject to purchase, the user must press "Finish" icon. Then indicate the products selected for purchase and the user must select the shipping of the products to the address by entering your registration details (being able to choose between any of the addresses contained in your registration data). Finally, the user must press the icon "Confirm and pay"

The user name, the email address and the password provided to MundoVinum are elements identifiers and enablers for access and make purchases and have personal and not transferable. The user name, password and email address may be modified, in which case the password, name username and/or e-mail address modified will lose its validity.

Once the process of purchase MundoVinum it shall be sent to the email address provided by the user, an email of confirmation of reception of the order within (twenty-four 24) hours following to the realization of the same. The order confirmation sent by MundoVinum will not be valid as a Bill, just as proof of purchase. The Department of administration of MundoVinum shall transmit to the user the corresponding invoice in a period of less than thirty (30) days from the execution of the purchase.

4.- Rates

The prices of products offered through the Web site include all applicable taxes. Shipping costs of the products by the buyer, will be detailed and analysed in the section 'Your basket' of the Web site.

MundoVinum reserves the right to modify the prices reflected on the Web site, at any time. The products will be billed at the price in force reflected on the Web site, at the time of the registration of the order.

5.- Payment

The payment of the price of the goods purchased and shipping costs, which will appear on the screen, can be made by credit or debit card, through the system of PayPal and other payment systems listed at any time on the website.

To proceed with the payment, the user must follow the instructions that appear on the screen depending on the chosen payment system.

As electronic payment system, MundoVinum is attached to the e-commerce payment gateway. All the data provided for these purposes are encrypted under the protocol SSL (Secure Socket Layers) to guarantee the safety of them.

The user must be notified to MundoVinum, through any improper or fraudulent charges on the account provided for purchases on the Web site, in the shortest possible time, so that MundoVinum can make the arrangements it deems appropriate.

6.- Entrega de los productos

MundoVinum undertakes to deliver the products purchased by the user during the purchasing process in the shortest possible time, and in any case, within the period of thirty (30) calendar days from the date of formulation of the order. The delivery will be made at the address designated for that purpose in the registration process, products in sections of mail or telephone booths will be not delivered.

MundoVinum is not liable for any errors or damages caused in the delivery when the delivery provided by the user address does not conform to the place of delivery desired by the same.

7.- Return

(i) Right of withdrawal

The user will have a period of fourteen (14) business days from delivery of the product to withdraw, totally or partially, the purchase of the product, in accordance with the applicable legislation.

Once the term of fourteen (14) business days, MundoVinum will not accept returns for withdrawal of purchases of products.

The so-called cancel the purchase of a product, the user should be adjusted in contacting the Department care customer MundoVinum by sending an email to

In any case, in the case of withdraw from the purchase, the following requirements must be met:

1) The product must be in the same state that surrendered and its packaging and labeling original should be kept.

2) Return to MundoVinum should be using the same box or envelope used in the delivery or, failing that, in a similar format that ensures the return of the goods in perfect condition.

3) A copy of the proof of purchase and the delivery of the products within the package, where is also indicate returned products and the reason for the return must include.

Returns of orders shall refer to the direction of Group Mundovino, S.L., calle Siervas de Jesús, number 11, 09001 Burgos. The user will assume shipping costs for return in the event of exercise of the right of withdrawal.

(ii) Return of faulty goods:

Without prejudice to any other rights that may be applicable, the user shall be entitled to the refund of the price of the defective goods or products delivered if they do not correspond with the order placed by the user.

Alternatively to the above, the user is entitled to claim, and that delivered you, a same product, in perfect condition.

In the event of return to MundoVinum of defective products or that they do not conform to your order, this must be carried out by the user by means of the procedure laid down in paragraph (i) above, even though the user, in this case, must do the costs of return of these products.

Whenever the user has followed the procedure set out in paragraph (i) above have been fulfilled the requirements established in these general conditions, MundoVinum will refund the price paid for returned products that are defective or not corresponding ordering of products made by the user, in accordance with paragraph (iii) rear.

(iii) Refund of the price of the products the user:

Whenever the user has followed the procedure established in the present general conditions and requirements laid down therein are met, MundoVinum will refund the price paid by the user corresponding to returned products. Where the refund is made in exercise of the right of withdrawal of the user described in paragraph (i) MundoVinum shall be paid nor shall be responsible for costs or costs of return.

The user is not entitled to the refund of the price of returned products that are not in the same condition they were delivered, or have not met the requirements established in these general conditions.

Partial returns from an order will result in the reimbursement of the price for the product or products effectively returned.

MundoVinum manage the order of repayment of the price through the same payment system used by the user for the acquisition of products, within a period of thirty (30) days from the collection of the return order and once MundoVinum has proven that the callback object products comply with the requirements laid down in the paragraphs (i) and (ii) above. The application of refund of the fare in the user's account will depend on the Bank.

 8.- Modification of the General conditions

MundoVinum reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Web site, as well as the general terms and conditions. Users will always have these conditions somewhere visible, freely accessible for many queries you want to perform. Users agree to read these terms and conditions every time you access the store's Web site. In any case, the acceptance of the General conditions is a prior and essential step in the recruitment of any product available through the Web site.

 9.- Communications between the user and MundoVinum

All communications between the user and MundoVinum relating to these general conditions or the purchase of products through the website, will be made in writing and in accordance with the procedures of communication laid down in these general conditions for each case in particular.

For the rest of assumptions that are not expressly regulated in these general conditions, communications which the user intends to send to MundoVinum shall be addressed to the address of MundoVinum indicated in prime condition and will be carried out in writing and by means of a system that allows you to prove the content and reception by MundoVinum part of the corresponding communication.

10.- Integrity of the General conditions

The present general conditions, privacy policy and Legal notice constitute unique and express willingness to MundoVinum and the user in relation to its object and invalidates and replaces all other agreements or contracts, verbal or written, reached by the parties beforehand.

11.- Partial nullity

In the event that any clause of the present general conditions is declared null and void, shall be to the removal or replacement of the same. In any case, the Declaration of invalidity shall not affect the validity of the other provisions in these general conditions.

12.- Law and jurisdiction

These terms are governed and interpreted in accordance with Spanish law.

In the event that there is any disagreement or claim between the parties in relation to the enforcement or the content of these general conditions, the parties agree to submit the decision to the issue raised to the competent courts in accordance with the applicable legislation.

We are at your dispousal for any questions:

Customer Service

91 129 11 11


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